Measurements
Indeed, at Felton Royale all our products are handmade from the start to finish with you as the customer in mind. Your designer outfit is tailored to your body shape and size. You just need to undergo our measuring process once and we will archive your profile for future use.
Once you have placed an order, you can contact us or visit our physical store, our team of fashion designers will guide every step of the way to the journey of bespoke tailoring.
For customers that are far away from our physical location. While using our style guide, we recommend you to ask a friend to help you to get measured.
For sure you can order for several people This service is useful for big orders such as weddings, companies or music group or sports team. However it is important to get us the accurate measurement of everyone. Not to worry our team will guide you.
We are your tailor and it is our responsibility to get your accurate measurement for your desired garment. However, you can use our style guide to get employ the service of another professional Tailor.
We are of the opinion that our body was not meant be forced into a garment but a garments should be designed to fit into our body. Standard sizes is not our thing.
To reduce the chances of making a mistake while getting your measurement, we ask you to work with our style guide or contact us for guidance on taking an appropriate measurement. However, we offer alteration services for minor mistakes but major mistakes would mean redesigning your garment all over again with the right measurement.
We totally understand your concern. However, with our service the concerns of your garment not being a perfect fit for you is odd. If against all odds, your garment does not fit your perfectly, we provide 7days return window for alterations to be made.
Fabrics
If you noticed that the fabric you want to use for you garment is out of stock, please contact us to know if we can get the same or similar fabric from our supplier.
Yes! if you find a fabric you like on our website, you can order it as soon as possible before it goes out of stock.
Shipping or delivery
We ship and deliver a worldwide service.
Note: Delivery within the Netherlands cost 7.50 EUR. However, shipping to other countries may attract extra cost.
Our delivery time takes 15 working days to produce your garment by hand and shipping time may varies depending on your location and the courier company. We offer fast and quality made to measure clothing service.
We recommend you to order your clothes earlier in advance ahead of your event date 🙂
If you have place an order, you do not need to pay additional fee to receive your order, any additional customization based on your preference would be discussed with you first. We carry our customers along in the design process.
Note: Some countries charge fees or extra shipping costs to receive an item from overseas.
Although Felton Royale has no control over these charges and cannot predict what they may be.
It is a continuous improvement process to keep optimizing ways to make our packaging and shipping more ecological. We are not irresponsible to use non-ecological materials for packaging your products.
Payment
Pay with Paypal
Pay with Credit/Debit Card
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Pay with iDeal or Tikkie
iDeal and Tikkie are online payment options for Netherland customers, available banks include: ABN AMRO, ASN Bank, Bunq Bank, ING, Knab, Rabobank, RegioBank, SNS, Triodos Bank and Van Lanschot.
Bank Transfer
We also accept payment via bank transfer. However, you have to request our bank information by calling the customer service.
Note: Please state your full name as well as the email address you ordered with. When we receive the bank transfer we will start the bespoke tailoring process.
Please note that bank transfers can take several days.
Our payment gateway is completely safe and secured. We use an specialized provider in payments that integrates an SSL-EV encrypted credit card processor, which allows your confidential data to be transmitted securely
Doubts about the service
Yes we do have our design studio in Eindhoven, the Netherlands. We often advice our clients that are living nearby to visit our studio to model their garment before pickup.
Corona virus
Note: Appointment is required to visit our studio, this would help us regulate the number of visitors to ensure your safety and that of our colleagues.
The importance of remaining as ethical brand cannot be overemphasized.
Our products are ethically produced in the Netherlands under a conducive and favorable working atmosphere.
We operate a sustainable business model that does not reply on exploitation of our colleagues.
We offer career opportunities rather than job opportunities.
Every time you patronize us, you are supporting our sustainable practices too.
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