FAQ – Felton Royale

Felton Royale

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FAQ

01

Corona

An appointment is required to visit our design studio, this would help us regulate the number of visitors to ensure your safety and that of our colleagues.

Yes, we are strict with following government rules on covid. It is important to put on your facemask if you have any need to visit.

02

Measurements

Indeed, at Felton Royale all our products are handmade from the start to finish with you as the customer in mind. Your designer outfit is tailored to your body shape and size. You just need to undergo our measuring process once and we will archive your profile for future use.

Once you have placed an order, you can contact us or visit our physical store, our team of fashion designers will guide you every step of the way to the journey of bespoke tailoring.

For customers that are far away from our physical location. While using our style guide, we recommend you ask a friend to help you to get measured

For sure you can order for several people This service is useful for big orders such as weddings, companies or music group or sports team. However, it is important to get us the accurate measurement of everyone. Not to worry our team will guide you.  

We are your tailor, and it is our responsibility to get your accurate measurement for your desired garment. However, you can use our style guide to get employ the service of another professional Tailor.

We are of the opinion that our body was not meant be forced into a garment, but a garment should be designed to fit into our body. Standard sizes is not our thing

To reduce the chances of making a mistake while getting your measurement, we ask you to work with our style guide or contact us for guidance on taking an appropriate measurement. However, we offer alteration services for minor mistakes but major mistakes would mean redesigning your garment all over again with the right measurement.

We totally understand your concern. However, with our service the concerns of your garment not being a perfect fit for you is odd.  If against all odds, your garment does not fit perfectly, we provide a 7days return window for alterations to be made.

03

Fabrics

If you noticed that the fabric you want to use for your garment is out of stock, please contact us to know if we can get the same or similar fabric from our supplier.

Yes, if you have a fabric that you want to use for your garment. Please inform us first about it and we will guide you on how to get it across to us. However, we will decide if your fabric is suitable for the specific designer wear you want to make or not.

Yes, if you have a fabric that you want to use for your garment. Please inform us first about it and we will guide you on how to get it across to us. However, we will decide if your fabric is suitable for the specific designer wear you want to make or not.

Yes! if you find a fabric you like on our website, you can order it as soon as possible before it goes out of stock.

04

Shipping or Delivery

We ship and deliver a worldwide service.

Note: Delivery within the Netherlands costs 7.50 EUR. However, shipping to other countries may attract extra costs.

 

Our lead-time is 15 working days to produce your garment by hand and shipping time may vary depending on your location and the courier company. We offer fast and quality made-to-measure clothing service.

If you have an upcoming event, We recommend you order your clothes ahead of your event date 

If you place an order, you do not need to pay an additional fee to receive your order, any additional customization based on your preference would be discussed with you first. We carry our customers along in the design process.

Note: Some countries charge fees or extra shipping costs to receive an item from overseas.

Although Felton Royale has no control over these charges and cannot predict what they may be.

It is a continuous improvement process to keep optimizing ways to make our packaging and shipping more ecological. We are not irresponsible to use non-ecological materials for packaging your products.

05

Payment

Pay with Paypal

We accept Paypal as a payment method. When choose to pay with Paypal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account using other payment options.

 

Pay with Credit/Debit Card

It is possible to make payment with a credit card. The credit card companies listed above are the most used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.

Please note that Felton Royale does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Pay with iDeal or Tikkie

iDeal  and Tikkie are online payment options for Netherland customers, available banks include: ABN AMRO, ASN Bank, Bunq Bank, ING, Knab, Rabobank, RegioBank, SNS, Triodos Bank and Van Lanschot.

Bank Transfer

We also accept payment via bank transfer. However, you must request our bank information by calling the customer service.

Note: Please state your full name as well as the email address you ordered with. When we receive the bank transfer, we will start the bespoke tailoring process.

Please note that bank transfers can take several days

06

Ethics

The importance of remaining an ethical brand cannot be overemphasized.

Our products are ethically produced in the Netherlands under a conducive and favorable working atmosphere.

We operate a sustainable business model that does not rely on the exploitation of our colleagues. 

We offer career opportunities rather than job opportunities.  

Every time you patronize us, you are supporting our sustainable practices too.

 

Ask us anything! Our customer service team is always here to help

If you have an order question, product related questions, or need more information about our company, we would love to help. You can fill out this form here, or email us directly using the links below

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