If you have purchased a ready-to-wear item and you are not satisfied with it. Please contact our customer service team and they will provide you with the right instruction to follow.

You can inform us about your complaints via whatsapp or direct phone call or the contact form

Please get in touch with our customer service team and we would be glad to help you further.

Currently, It is possible to return your designer clothing within 5 working days after collection for alteration purposes only, but not for a refund. 

Felton Royale makes personalized fashion with your body measurement design for you alone. Hence we do not issue a refund

The importance of having accurate measurements for your custom-made dress cannot be overemphasized. We never recommend using the measurements of a standard-size dress. Custom sizing is made exactly to the measurements provided. We advise our customers to add 1/2 inch to your bust and waist measurements just to give yourself some room.

Thank You very much for your compliance